Privacy policy

This privacy policy explains how your personal information is collected, used, and shared when you visit or make a purchase from https://neuvesta.co.uk (“Neuvesta”, “we”, “our”, or “us”).

Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. As you browse the site, we also gather information about the web pages or products you view, the websites or search terms that referred you to our site, and how you interact with it. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies – Data files placed on your device, often including an anonymous unique identifier. Learn more or disable cookies at www.allaboutcookies.org.

  • Log files – Track actions on the site and collect data such as IP address, browser type, internet service provider, referring/exit pages, and timestamps.

  • Web beacons, tags, and pixels – Electronic files used to record browsing behaviour on the site.

Additionally, when you make or attempt to make a purchase, we collect information such as your name, billing and shipping addresses, payment information (e.g. credit card numbers), email address, and phone number. We refer to this as “Order Information.”

When we mention “Personal Information,” we are referring to both Device Information and Order Information.

How We Use Your Personal Information

We use your Order Information to:

  • Process payments and fulfil orders (including shipping and order confirmations).

  • Communicate with you.

  • Screen for potential risk or fraud.

  • Send you product updates or promotional offers, based on your preferences.

We use Device Information to:

  • Help detect fraud and potential threats (especially using IP address).

  • Improve and optimise our site (e.g. by analysing how users interact and assessing marketing performance).

Sharing Your Personal Information

We share your Personal Information with trusted third parties who help us operate our business. For example:

  • We use Shopify to power our store – you can read how Shopify handles your data here.

  • We use Google Analytics to understand how our customers use the site – learn more here.

We may also share your Personal Information to comply with legal obligations, respond to lawful requests, or protect our rights.

Behavioural Advertising

We may use your Personal Information to show you targeted ads or marketing we think you’ll find interesting. For more info, visit the Network Advertising Initiative’s educational page.

You can opt out of targeted ads via:

Do Not Track

Please note that we do not alter our site’s data collection and use practices when we receive a “Do Not Track” signal from your browser.

Your Rights (For Residents of the United Kingdom)

If you are a resident of the United Kingdom, you have the right to access, correct, update, or delete your personal data. To exercise these rights, contact us at support@neuvesta.co.uk.

We process your data to fulfil orders or for legitimate business interests.

Data Retention

We retain your Order Information for our records unless you request that we delete it.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices, technologies, or legal obligations. Please review this page regularly for the latest version.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

📧 Email: support@neuvesta.co.uk
📞 Customer Service: Mon–Fri (09:00 – 18:00)